Patient compliance with all needed pre-op behaviors rose from 0 to 64%. "Because patients are very stressed; they're anxious before surgery; they've got a lot of other things on their mind other than what we want them to do."
Pediatric Patients Have Patient Experience Preferences Four-year-old James just had his routine vaccinations, and it wasn’t as much fun as his birthday party held the same week. In fact, he dragged his leg for two days following, and that was cured only by band-aid removal. Hearing his story – as only a four-year-old can […]
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Clothes designer Rubin Singer was widely quoted in the media after he commented: “Beyoncé Knowles and her sister Solange always dry clean and send clothes back in a box, with a hand-written note. They are true ladies.” Singer was recognizing these celebrities as ideal clients while teaching other clients what they should do in the […]
An Unexpected Recognition Technique People who feel sincerely recognized want to experience that kind of recognition again. They will do what is required to get it. To see how simple this really is, the next time you see a colleague with great posture, mention it and watch as they immediately stand even a little taller. […]
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How Patient Compliance Rose From 0% to 64% Patient compliance with all needed pre-op behaviors rose from 0 to 64%. “Because patients are very stressed; they’re anxious before surgery; they’ve got a lot of other things on their mind other than what we want them to do.” That was Roy Rosin, Chief Innovation Officer for […]
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