Course launched September 27th!
Yes, and you can do it today.
I created Respect and the Older Patient Experience to help your team understand and empathize with the needs of older patients. The workshop is highly personalized so your team members feel the need to improve the experience of older patients. It is, in a word, heart-opening.
Do you hear that?
Patient experience initiatives can be time consuming, but they don't have to be.
Respect and the Older Patient Experience can be delivered to your team when the course launches next month.
Buy the Course
How it works
We don't imagine ourselves as older, for a multitude of reasons. In this 35 minute video workshop, we will.
Lots and lots of ready-to-use materials about kindness, empathy, and respect to share with your team.
Want change that lasts? It takes passion + repetition. You'll receive 52 short yet inspiring anecdotes to use at upcoming meetings.
Expertly taught by,
"the best relationships in our lives are those in which we're treated with respect and the other person is as well."
EDUCATOR, HEALTHCARE leader,
SPEAKER, AUTHOR, empathy expert
Susan is informative, positive, & dynamic.
An excellent speaker.
Annette Rogers RN, Nurse manager, UTSW Texas
want your team to feel more positive?
Making a difference when time is limited.
Do you ever worry that when patients call your organization, the phone experience is not quite what it should be? Do you want to improve the quality and consistency of the service you provide over the phone?