If you’re wondering...
Your older patients affect a significant part of your CAHPS ratings. What if their patient experience included feeling understood, important and respected? When you decide to offer Respect and the Older Patient Experience for your team, you affirm that your older patients really matter.
IF YOU WANT TO SEE THE FOLLOWING CHANGES IN YOUR ORGANIZATION:
You feel like some of your staff could demonstrate more empathy and respect for your older patients.
You’ve been struggling with complaints and want everyone on your team to have fewer difficult encounters
You want your team to understand what it’s like to be older, but without the vaseline, earplugs and heavy gloves.
...then this class is for you.
Having a video class available in your learning management system is a valuable accommodation for staff members who work part time, per diem, or evenings or nights.
Whether you are focused on acute care, long term care, primary or speciality care, home care or hospice care, Respect and the Older Patient Experience will bring your vision and values to life.
We see ourselves as younger. Respect and the Older Patient Experience is an opportunity to see ourselves as older. This experience boosts understanding and empathy, patience and kindness.
Respect and the Older Patient Experience is engaging because I’ve made it quite personal. And by using the resources provided, including the weekly email you’ll receive, you’ll be able to provide regular doses of inspiration and empathy.
How does this sound?
A stress free way of reminding your team of your organization’s values.
An opportunity for colleagues to consider how to have fewer difficult encounters and more positive days.
A time for everyone in your organization to revisit the meaning of their work.
A personalized experience to tap into the world and needs of a specific patient population.
A new and different learning experience.
They can view it anytime for a personalized, transformational experience. By purchasing Respect and the Older Patient Experience, you’re providing an opportunity for your colleagues to experience the losses of aging and realize they can relate more mindfully with the older patients they care for. The takeaways endure when the experience does the teaching.
Purchase the course to use within your organization now and into the future.
Share the class with your team using your educational platform.
Watch as your team embraces caring for the older adults with respect.
"We haven't focused that much on the experiences of our older patients."
"It was inspirational, we got so many new ideas!"
"It’s impossible to get everyone to a class, no matter how important the class is.”
"When our team started hearing the buzz about respecting older patients, they wanted to experience it for themselves."
“We hear a lot of ‘oh, the newest flavor of the month’ type comments when we introduce something new.”
"I can't believe how many resources are provided to keep this going with almost no effort on my part. Susan has done the heavy lifting for me."
When you personalize the learning experience, you don’t need hours of didactic instruction - the briefer content makes it easier to focus on implementing what’s learned right away.
Your partner for higher HCAHPS scores.
Respect & the Older Patient Experience is for anyone who provides care and/or service to older people.
The video course drives home why respect for older people is important. Your commitment to providing respectful care and service for older people is key to keeping respect top-of-mind. The course makes it easy for you to do this, as you will receive weekly quick stories and discussion questions to share with your colleagues.
Your video class is 35 minutes in length.
If your organization is able to award educational credit for the class, you can use the included discussion questions to extend the learning experience to 60 minutes. Also included with your course is the information you would need for the CE application.
The course materials are yours for as long as you maintain them in your learning management system or at your organization.
The Respect and the Older Patient Experience video should be made available only through your learning management system or in a meeting room setting. The video class and related materials should not be forwarded to individuals or organizations. Thank you for respecting my intellectual property as I have invested considerable time, effort and resources into the course materials.
You will receive your class video via Vimeo.com within a few minutes of your purchase. All of the materials are yours to use within your own organization for as long as you like. Think: orientation, empathy huddles, staff meetings, volunteer meetings, leadership retreats, and cultural transformation initiatives.