Frequently Asked Questions

Respect & the Older Patient Experience is for anyone who provides care and/or service to older people. 

The video course drives home why respect for older people is important. Your commitment to providing respectful care and service for older people is key to keeping respect top-of-mind. The course makes it easy for you to do this, as you will receive weekly quick stories and discussion questions to share with your colleagues.

Your video class is 35 minutes in length.

If your organization is able to award educational credit for the class, you can use the included discussion questions to extend the learning experience to 60 minutes. Also included with your course is the information you would need for the CE application.

Respect & the Older Patient Experience includes:
  • 35 minute on-demand video class
  • Discussion questions.
  • Worksheet and learning guide
  • 12 team activities to promote respectful behaviors
  • 52 empathy boosting anecdotes to use in your meetings, newsletters or other communications. -You will receive these weekly; with the first one delivered seven days after purchase of the course.
  • Information for your continuing education application, if needed.
  • Course evaluation form

The course materials are yours for as long as you maintain them in your learning management system or at your organization.

The Respect and the Older Patient Experience video should be made available only through your learning management system or in a meeting room setting. The video class and related materials should not be forwarded to individuals or organizations. Thank you for respecting my intellectual property as I have invested considerable time, effort and resources into the course materials.

You will receive your class video and materials via Zip file within a few minutes of your purchase. They are then your materials to use within your own organization for as long as you like. Think: orientation, empathy huddles, staff meetings, volunteer meetings, leadership retreats, and cultural transformation initiatives.

Thank you - please CLICK THIS LINK to purchase Respect and the Older Patient Experience.