Paul Keane (MY DAD) and me
You want your team to act on their best intentions
Everyone wants happier patients
Caregivers want to know they make a difference
No Matter Your Type of organization, I know We Have This much in Common:
"What Susan taught will reverberate
in my mind forever."
Berdj Manouguian, RN
I've been speaking for healthcare organizations since 1994. Before that, I served in vice president positions at two hospitals.
I've served as a member of the Board of Examiners for the Malcolm Baldrige Quality Award.
I earned Fellowships of the American College of Healthcare Executives and the American Society for Healthcare Risk Management.
Amazing clients I've been honored to support and every older patient I meet.
I love asking: "What do you like to do when you're not here being our patient?"
I love presenting, paintings and pizza.
My most recent acquisition is the painting by Kit Porter, shown here on the left.
“Susan's presentation was excellent - inspiring and useful. Kindness and gratitude in work and in life need to be renewed from time to time for all of us.”
Frederick Keen, CRNA, Manager, Anesthesia Department, Minnesota
“Great program! I thoroughly enjoyed it, made lots of notes, and learned a lot.”
Lance duke, hospital ceo, georgia
“Quick moving and kept my attention the whole time. Wonderful ideas, great examples for me and my team.”
stacie zimmerman, member services representative, minnesota
“Tangible take-aways and very inspirational. I love resources that I can immediately start implementing.”
Joanna Hewitt, Practice Administrator, Neurosurgery, Massachusetts
Kindness, empathy, and respect.
I created a memorable half-hour video class to make it easy for healthcare leaders to provide their teams with an enduring and supportive learning experience with the result of more kindness, empathy and respect for older patients.
Ready to transform your team?
give them a learning experience that Supports them and Their patients