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Susan Keane Baker | Author & HCAHPS Educator

Caring Minute

Examples from the Best Healthcare Organizations

Always positive, mostly practical ideas for you to consider, pass along, and/or implement for happier patients and colleagues.

179 South Avenue
New Canaan, CT 06840
203-966-4880
susan@susanbaker.com
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Caring Minute

Empathy in your inbox.

A quick read each Friday to enhance patient experience & team engagement.

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