Do You Appear Happy?

Respect for Older Patients
follow @susanbaker_com

I've been speaking for healthcare organizations since 1994. Before that, I served in vice president positions at two hospitals.


higher hcahps scores
leadership and recognition

Do You Appear Happy In Your Role?

Working on a service experience project for a client, I was invited to attend a survey feedback
call for the organization. The CEO introduced a staff member who works virtually. She exploded
onto our screens with an enthusiastic energy that defied anyone to multi-task.

Being in the company of – the care of – someone who loves what they do is more of a
differentiator than ever before. It’s why we’ll sometimes wait in a longer line at the
supermarket for the happier looking cashier. It’s an experience that feels like a gift.

Do you appear happy in your position? Can you appear happy in your position until you do start
to feel that way?
Your kindness makes a difference every day,

Comments +

Leave a Reply

Your email address will not be published. Required fields are marked *

featured post

Patient compliance with all needed pre-op behaviors rose from 0 to 64%. "Because patients are very stressed; they're anxious before surgery; they've got a lot of other things on their mind other than what we want them to do."