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Patient compliance with all needed pre-op behaviors rose from 0 to 64%. "Because patients are very stressed; they're anxious before surgery; they've got a lot of other things on their mind other than what we want them to do."

Higher HCAHPS Scores

Pain Management

A Trove of Pain Management Resources The Agency for Clinical Innovation (ACI) in New South Wales, Australia has an amazing number of pain management resources – for both patients and clinicians. Their website is https://aci.health.nsw.gov.au/ . There are well over 500 documents, including sleep diaries, The Abbey Pain Scale for patients who can’t easily verbalize […]

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5 Strategies for Higher HCAHPS Ratings from Older patients

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SUSAN KEANE BAKER
YOUR PARTNER
FOR HIGHER HCAHPS SCORES

"the best relationships in our lives are those in which we're treated with respect and the other person is as well."         
               SKB

EDUCATOR, HEALTHCARE leader,
SPEAKER, AUTHOR, empathy expert

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