Hospital
“I enjoyed the different techniques with examples for communicating with patients. Loved the humor!”
Cindy Lundmark
Vice President
St. Croix Regional Medical Center
St. Croix Falls, WI
“Thank you – this was wonderful. Practical tips. An insightful and caring presentation.”
Ellen Coughlin
Vice President, Patient & Family Services
Saint Barnabas Hospice
West Orange, NJ
“The ideas were “real” – things I could immediately use.”
Jane Atkins
Director of Support Services
Mountain View Medical Center
White Sulpher Springs, MT
“I liked the review of multiple strategies to handle complaints in a positive way.”
Diana Batchelor
Administrative Director, Clinical Operations
Ottumwa Regional Health Center
Ottumwa, IA
“This audio-conference motivated me to do better role-modeling and recognition of staff.”
M. Shawn Smothers
Administrator
Trinity Kenmare Community Hospital
Kenmare, ND
“What I liked best were the clear ideas, checklists, and storytelling to bring concepts to life.”
Valerie LaPointe
Business/Accounting Manager
Zeeland Community Hospital
Zeeland, MI
“Excellent presentation. Very memorable.”
Nancy Goodwin
Library Director
Middlesex Hospital
Middletown, CT
“Really enjoyed the program and feel that we gained practical solutions to situations. Susan’s humorous answers make you remember the content even better.”
Janet Almy
HIMD Supervisor
Spectrum Health United Memorial
Lakeview, MI
“I liked her many different ideas for making changes.”
Joseph Miklusak
Director, Food & Nutrition Services
Saint Joseph Hospital
Chicago, IL
“Great job, very valuable information. I liked all the ideas for culture excellence.”
Becky Allen
Radiology Manager
Clinton Memorial Hospital
Wilmington, OH
“Practical ideas to bring back to work. Wonderful program!”
Ellen Sheehan
Director of Library Services
St. Mary’s Hospital
Waterbury, CT
“The First Impression Checklist is a great idea and tool. We are sharing it with our customer service team, and then our management team. I liked the examples of managing patient expectations.”
Tammy Terrell
Compliance, Privacy & Risk Officer
Gratiot Medical Center
Alma, MI
“This audio-conference was a good use of my time.”
Anne Kline Bauer
Director, Residency/Speciality Practices
Spectrum Health
Grand Rapids, MI
“Thank you. Susan is a wonderful speaker with useful information and hands-on tools.”
Susan Larcom
Nutrition Manager
Shawnee Mission Medical Center
Shawnee Mission, KS
“Clear illustrations. Concise and to the point. Good handout!”
Rev. Dr. Sherrie L. Sneed
Director, Pastoral Care
Pocono Medical Center
East Stroudsburg, PA
“Well done! Full of easy/quick ideas to further develop staff. Great handout!”
Denise A. Pitts
Cardiovascular Product Line Manager
The Chester County Hospital
West Chester, PA
“Good strategies that can be applied readily by staff members.”
Michelle Kaiser
Director, Critical Care Services
Community Health Partners
Flyria, OH
“Excellent speaker. Real life examples.”
Yvonne Stimpson
Director of Corporate Compliance
Haywood Regional Medical Center
Clyde, NC
“I learned great ideas and tactics from Susan’s very practical approach.”
Susan Croushore
Executive Director, SVP
The Christ Hospital
Cincinnati, OH
“Susan had so many great ideas – many of which are relatively easy to do.”
John Polanowicz
President & CEO
Marlborough Hospital
Marlborough, MA
“Thank you for this down-to-earth program. Real life examples. The speaker was excellent, motivational, easy to listen to and follow.”
Erika Ritter
Privacy Coordinator
Franciscan Skemp Healthcare
La Crosse, WI
“Presented with facts but also with real life examples and humor! Even though my area is non-clinical, the information is transferable to operations.”
Daniel Daymon
Manager of Plant Operations & Safety
Zeeland Community Hospital
Zeeland, MI
“Common sense approach to taking patient satisfaction to the next level. Patients in today’s world are more informed than ever and the seminar will help me prepare to answer their questions and provide quality care.”
Christopher Moore
General Manager
Henry Ford Bi-County Hospital
Warren, MI
“Great day. The activities put theory into practice. They were fun and knocked the points home! Susan has a wonderful sense of humor.”
Kim Buford
Director of Social Service
Speare Memorial Hospital
Plymouth, NH
“Appreciated the information that can be used right now – very practical information.”
Kathy McNeal
Assistant Director
Med Central Health System
Mansfield, OH
“Very well done and informative. I especially enjoyed 'How To Inspire Discretionary Effort.' ”
Richard Huffman
Food Service Director
Thomas Cuisine Management
Missoula, MT
“Great speaker. Got us involved and interacting with each other.”
Anne FitzWilliam
Group Administrator, OB/GYN
St. John’s Mercy Medical Center
St. Louis, MO
“Loved her tips and examples - applicable to our area.”
Nancy Costello
Director, Medical & Surgical Services
Community Health Partners
Lorain, OH
“Very timely information. Some great tips to help me improve.”
Mark Denato
Director of Hospitality Services
Foote Hospital
Jackson, MI
“Interesting suggestions for customer relations.”
Valerie Ann Shipp
Chief Technologist
Clearfield Hospital
Clearfield, PA
“Thank you for the opportunity to be a participant of this audio-conference. I especially appreciated the First Impression Checklist and will use this tool at our next staff meeting.”
Elaine McCullough
Director, Radiation Oncology
Alle-Kiski Medical Center
Natrona Heights, PA
“Good nuggets for making things easier and more comfortable for patients.”
Iris Heinemann
Manager, Food & Nutrition Services
St. Anthony’s Hospital
St. Petersburg, FL
“I liked Susan’s humorous delivery of information.”
Teena D. Strand
Department Head, Ambulatory Care
St. Tammany Parish Hospital
Covington, LA
“The information presented was excellent. Real-life anecdotes and examples were especially good. Humor was great.”
Rene Sherman
Foundation & Volunteer Services Coordinator
Wyandot Memorial Hospital
Upper Sandusky, OH
“Susan had a great way of presenting the information – it was a fun and informative session.”
Josette M. Myers
Director of Community Relations & Development
Memorial Hospital
York, PA
“Susan offered practical solutions to difficult situations.”
Kathy Wockman
Executive Assistant to the President
VHHS Bedford Medical Center
Bedford, OH
“I liked hearing examples of what has been successful in other hospitals.”
Judy K. Fogelsonger
Director, Nutrition Services
Washington County Health System
Hagerstown, MD
“The presentation was pragmatic. I liked the health care context and that the program was succinct and real-life.”
Tim Cavanaugh
Program Director, Wound Care
Clinton Memorial Hospital
Wilmington, OH
“Everything presented was something I could use easily and my associates could and would use.”
Delaine Smotherman
Nutrition Manager
Shawnee Mission Medical Center
Shawnee Mission, KS