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When it became obvious that Boston's "Big Dig" highway reconstruction project was going to take longer than expected, engineers posted a sign reading, "Rome wasn't built in a day. If it were, we would have hired their contractor." Providing information is one of the best ways to adjust and manage expectations. Here are a few of my favorite "Big Dig" quotes:
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Favorite Quotations About Realistic Expectationsby Susan Keane Baker |
- "Expecting the world to treat you fairly because you are a good person is a little like expecting the bull not to attack you because you're a vegetarian." Dennis Wholey
- "To expect life to be tailored to our specifications is to invite frustration." Anonymous
- "If you keep saying things are going to be bad, you have a good chance of being a prophet." Issac Bashevis Singer
- "The quality of our expectations determines the quality of our actions." Andre Godin
- "Expect people to be better than they are; it helps them to become better. But don't be disappointed when they are not; it helps them to keep trying." Merry Browne
- "Advice would be more acceptable if it didn't always conflict with our plans." Anonymous
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Copied with permission of the author, Susan Keane Baker.
Source: www.susanbaker.com.
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Copied with permission of the author: Susan K. Baker - <a href="http://www.susanbaker.com">Speaker on Patient Satisfaction and Handling Patient Complaints</a>



