Articles

by Susan Keane Baker
From shy to cynical, you can involve them
It’s not smile school after all

How to avoid YOYO syndrome

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Six Strategies To Win Brighter Smiles in the New Year

Make them glad they chose you

How to order the step-by-step guide to setting up a program



A few ways to tell
When it’s time to say goodbye, do it properly

You can influence what others have to say

The key elements of happy, thriving practices

If not enjoyable, at least more tolerable

The acid test for service quality

Internet resources for patient and staff education

Hint: A great tool for interviewing job applicants

How to decrease trust and increase frustration

Remembering names

And preserve your relationship

Use them to your best advantage

Do these pitfalls exist in your organization?

The art of the gracious response

Reception area cues

If they’ve heard of you, they think you’re good

And questions to ask yourself to boot!

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Southern California Physician article by Russell Jackson